Legal Document

Privacy Policy

How XeroLabs collects, uses, and protects your personal data in accordance with Indian law.

Last Updated: May 1, 2025

01.

Introduction

XeroLabs("Company", "we", "our", "us") values your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services ("Services").

By using our Services, you consent to the practices described in this policy.

02.

Information We Collect

a. Personal Information

We may collect:

  • Name
  • Email address
  • Phone number
  • Billing / payment details
  • Account credentials

b. Sensitive Personal Data

As defined under Indian law:

  • Passwords
  • Financial information (bank details, card info)

We collect such data only with your explicit consent.

c. Automatically Collected Data

  • IP address
  • Device information
  • Browser type
  • Usage logs

d. Cookies & Tracking

We use cookies to:

  • Improve user experience
  • Analyze traffic
  • Personalize content

You can disable cookies in your browser settings.

03.

How We Use Your Information

We use your data to:

  • Provide and operate services
  • Process transactions
  • Improve platform performance
  • Communicate updates and support
  • Ensure security and prevent fraud
05.

Data Sharing & Disclosure

We may share data with:

  • Payment gateways
  • Cloud service providers
  • Analytics providers
  • Legal authorities (if required by law)

We do not sell your personal data.

06.

Data Retention

We retain your data:

  • As long as your account is active
  • As required by law
  • Until the purpose of collection is fulfilled

After this, data is securely deleted.

07.

Data Security

We implement reasonable security practices as required under Indian law, including:

  • Encryption
  • Secure servers
  • Access control

However, no system is 100% secure.

08.

Your Rights (Under Indian Law)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Withdraw consent
  • Request deletion of your data

To exercise these rights, contact us at:

09.

Children's Privacy

We do not knowingly collect data from individuals under 18 without parental consent.

10.

Third-Party Services

Our platform may contain links to third-party websites or services.

We are not responsible for their privacy practices.

11.

Cross-Border Data Transfer

Your data may be stored or processed outside India.

We ensure such transfers comply with applicable laws and maintain adequate protection.

12.

Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated date.

13.

Grievance Officer

As per Indian law, we appoint a Grievance Officer:

NameArijit Debnath

We will respond to grievances within a reasonable time.

14.

Contact Us

For any privacy-related concerns:

📍Agartala, West Tripura, Tripura, 799001

By continuing to use XeroLabs services, you acknowledge that you have read and understood this Privacy Policy.

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